Last updated: 26 October 2026
Kids Haven Childcare is operated by Precious Gems Childcare Pty Ltd. We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Education and Care Services National Law and Regulations.
What we collect
When you book a tour, join the waitlist, enrol or contact us, we may collect your name, phone number, email address, your child’s name and date of birth, the days of care you are interested in and anything you choose to tell us in your message. When a child is enrolled, we collect the further information the law requires for enrolment records.
Why we collect it
We use your information to respond to your enquiry, arrange and confirm tours, manage our waitlist and enrolments, and, if you agree, contact you by email or text about your enquiry. We do not sell your information or use it for unrelated marketing.
Who can see it
Your information is seen only by Kids Haven staff who need it. Form submissions are sent to our centre email and stored securely on our website. We only share information with others when the law requires or allows it, for example with government departments for Child Care Subsidy or kindergarten funding.
Keeping it safe
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and we delete or de-identify enquiry information we no longer need.
Accessing or correcting your information
You can ask to see or correct the information we hold about you or your child, or ask us to stop contacting you, at any time.
Questions or complaints
Please contact us at info@kidshavencc.com.au, on (03) 9359 0022, or at 1663 Sydney Road, Campbellfield VIC 3061. If you are not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
